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Customer information




Like any store we have some policies in place to ensure that you receive top service and should anything go wrong, we can ensure a quick and smooth solution. 

Please contact me if you have any problems with your order as soon as possible

I gladly accept returns and exchanges on pre-made items and craft materials as long as they are returned in original condition. This request needs to be in writing at


Please contact me within 7 days of your item being delivered. Items will need to be returned within 14 days of delivery in original condition. Return shipping is at the purchasers cost. Your refund or exchange will be processed upon receipt of your item. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

No items will qualify for a refund or exchange if they are still in transit to you and a refund will not be refunded until the item has been sent back, received and checked. 

The following items can not be returned or exchanged:

- Custom or personalised orders

- Digital downloads

- Items on sale

- Patterns and Kits

- Macrame cord by the meter

- Earrings

- Gift Vouchers

- Subscription boxes and bags

- Fibre kits and bundles

- String and rope bundles


In stock items will be shipped within 1-3 business days. Where items may need to be made, please allow up to 2 weeks for completion. If you have an item you need urgently please contact me via the contact page.


Vada Blue uses Australia Post shipping for local, national and international postage. If you would like an item shipped internationally, please reach out for a free custom quote. 

Vada Blue ships from South Australia. If you would like up to date shipping time frames please check the Australia Post website as these can sometimes be effected by peak periods and natural disasters. 

Express shipping: Metro areas can expect to receive their delivery within 1 - 3 business days.  

Occasionally in more remote areas, delivery could take up to 4 business days. 

Standard shipping: Most standard parcels should be delivered within 3-7 business days, however, depending on where you live, your order should reach you within 4 – 10 business days. 


We love custom orders at Vada Blue and a discussion is always welcomed. Macrame and Tapestry Wall Hangings can be customised at every aspects of pieces such as size, colour, style, hanger etc.  Please contact Sarah via the contact form on the home page, or at to discuss a piece specific for you. 


For custom fibre art orders, please allow between 2-8 weeks. This time varies depending on the item, current workload, stock levels for materials etc. I always begin work on custom orders immediately in the order they were placed unless I am waiting on supplies. Time frames will be discussed with you at point of purchase. Urgent orders can be made on request but an urgent fee may be added to the order.​

Please note - When working out measurements for wall hangings I take the measurement from the top of the wood/bamboo hanger, not the hanging string and measure to the longest point of the piece. You are able to request a longer, shorter or no hanging string if required.


When measuring plant hangings, this measurement is taken from the area inside the ring at the top where the hanger will sit on its hook to the very tip of the cotton rope. Please note that this is taken without a plant inside and the lenght will become shorter once a pot/bowl etc has been added. This difference will vary depending on the size of the item inside. 



​Our macrame plant hangers are handmade using high quality, 100% Australian Cotton Rope or Luxe European coloured string and require minimal care.



An occasional clean is recommended as exposure to elements such as dust, water and soil may dull the appearance over time.

Cotton is a natural fibre, for longevity hang your plant hanger inside, undercover and out of the weather and overly moist rooms. Remove your plant and pot before watering and return when most of the water has drained.


Please note that if you have purchased a plant hanger with a wooden ring, these are also a natural material that can weaken over time if exposed to direct sunlight and water.

Keep these dry and avoid hanging anything too heavy, I recommend keeping it at only a couple of kg. If you have a metal ring or cotton rope ring, these are much stronger and can facilitate a much heavier pot and plant.


Your macrame and woven wall hangings will require little maintenance but can be cared for by giving a dust and clean with a damp cloth. If necessary you can hand wash in cold/warm water with gentle soap.


Rinse and squeeze your hanger to release excess water before putting out to air dry. Please avoid taking it off its hanger and do not place in the washing machine or use harsh chemicals. 

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